Support Information
Last Updated: July 11, 2025
Support Available: 24/7 via email
Welcome to AquaBloom Support! We're here to help you get the most out of your plant care experience. Whether you're a new user or a seasoned plant parent, we're committed to providing excellent support to help your plants thrive.
1. How to Contact Support
Primary Support Channel
Email: karoljaworsky@gmail.com
Best for: All support inquiries, technical issues, feature requests, and account questions
🌟 Premium Support Benefits
AquaBloom Premium subscribers receive enhanced support including:
- Priority Response: 24-hour response time guarantee
- Detailed Assistance: In-depth help with advanced features
- Feature Requests: Direct input on new feature development
- Beta Access: Early access to new features and updates
2. What to Include in Your Support Request
To help us assist you quickly and effectively, please include:
2.1 Basic Information
- Subject Line: Clear description of your issue (e.g., "Plant identification not working")
- Device Model: iPhone or iPad model
- iOS Version: Your device's iOS version
- App Version: AquaBloom version (found in Settings > About)
- Subscription Status: Free or Premium user
2.2 Issue Details
- Clear Description: What problem are you experiencing?
- Steps to Reproduce: What were you doing when the issue occurred?
- Expected vs. Actual: What did you expect to happen vs. what actually happened?
- Frequency: Does this happen every time or occasionally?
- Screenshots: Visual evidence if applicable
3. Frequently Asked Questions (FAQ)
Q: How do I cancel my subscription?
A: Subscriptions are managed through your Apple ID. Go to Settings > Apple ID > Subscriptions > AquaBloom > Cancel Subscription. You must cancel at least 24 hours before your next billing date.
Q: Why isn't plant identification working?
A: Plant identification requires an internet connection and clear photos. Make sure you have good lighting, the plant fills most of the frame, and you have a stable internet connection. Premium users get enhanced AI identification.
Q: How do I sync my data across devices?
A: Data sync is a Premium feature that uses iCloud. Make sure you're signed into the same Apple ID on all devices and have iCloud enabled for AquaBloom in your device settings.
Q: Can I export my plant data?
A: Yes! Premium users can export their plant data in CSV format. Go to Settings > Data Management > Export Data. Free users can manually copy their plant information.
Q: Why am I not receiving watering reminders?
A: Check that notifications are enabled for AquaBloom in your device Settings > Notifications. Also verify your watering schedules are set up correctly in the app.
Q: How accurate is the AI plant identification?
A: Our AI identification is highly accurate but not 100% perfect. Always verify plant identification, especially for toxic plants or plants intended for consumption. Premium users get more detailed identification results.
Q: Can I add more than 10 plants?
A: Free users are limited to 10 plants. Premium subscribers can add unlimited plants to their collection along with advanced features like cloud sync and detailed analytics.
Q: How do I restore my purchase after getting a new device?
A: Your subscription is tied to your Apple ID. Simply log into the same Apple ID on your new device and your Premium features will be restored automatically.
4. Common Troubleshooting Steps
Before Contacting Support, Try These Steps:
1Restart the App: Close AquaBloom completely and reopen it
2Check Internet Connection: Ensure you have a stable Wi-Fi or cellular connection
3Update the App: Check the App Store for any available updates
4Restart Your Device: Power off and on your iPhone or iPad
5Check iOS Version: Ensure you're running iOS 17.0 or later
6Free Up Storage: Ensure you have sufficient device storage available
5. Support Categories
5.1 Technical Issues
- App crashes or freezing
- Login and account problems
- Sync and data issues
- Camera and photo problems
- Notification issues
- Performance problems
5.2 Billing and Subscriptions
- Subscription activation issues
- Billing questions and disputes
- Refund requests (handled by Apple)
- Premium feature access problems
- Family sharing questions
5.3 Features and Usage
- How to use specific features
- Plant care guidance
- Setting up schedules and reminders
- Data export and import
- Customization options
5.4 Plant Care Questions
- Plant identification help
- Care schedule recommendations
- Plant health concerns
- Seasonal care advice
- Species-specific guidance
6. Response Times and Availability
6.1 Email Support Hours
- Monitoring: 24/7 email monitoring
- Response Time: Within 24-48 hours depending on subscription
- Business Days: Monday-Friday for fastest response
- Weekends: Limited availability, longer response times
6.2 Priority Handling
- Urgent Issues: Premium user critical problems
- Premium Support: Premium user general questions
- Technical Issues: App crashes and bugs for all users
- General Support: Free user questions and guidance
- Feature Requests: Enhancement suggestions
7. Self-Service Resources
7.1 In-App Help
- Settings > Help: Built-in help documentation
- Plant Library: Comprehensive plant care guides
- Tips & Tricks: Daily plant care advice
- Tutorial Mode: Guided app walkthrough
7.2 Online Resources
- Legal Documents: Terms, Privacy Policy, EULA
- Release Notes: What's new in each version
- System Requirements: Device and iOS compatibility
8. Feedback and Feature Requests
We love hearing from our users! Your feedback helps us improve AquaBloom:
8.1 How to Submit Feedback
- Email: karoljaworsky@gmail.com with subject "Feature Request"
- App Store Reviews: Rate and review on the App Store
- In-App Feedback: Settings > Send Feedback
8.2 What We're Looking For
- New feature ideas and improvements
- Plant care suggestions and expertise
- User experience feedback
- Bug reports and issues
- Integration requests
9. Community Guidelines
When contacting support, please:
- Be Respectful: Our support team is here to help
- Be Patient: Allow time for investigation and response
- Be Specific: Provide clear details about your issue
- Be Honest: Accurate information helps us help you
10. Escalation Process
If you're not satisfied with your support experience:
- Reply to Original Email: Let us know you need additional help
- Request Escalation: Ask for your case to be escalated
- Provide Additional Context: Explain why the resolution wasn't satisfactory
- Senior Review: Your case will be reviewed by senior support staff
11. Data and Privacy
When providing support:
- Privacy Protection: We only access data necessary to resolve your issue
- Data Security: All support communications are secure and confidential
- Retention: Support conversations may be kept for quality assurance
- Deletion: You can request deletion of support data at any time