Last Updated: July 11, 2025
We're here to help you get the most out of Eyeness! Below you'll find various ways to get support and answers to common questions.
Email: karoljaworsky@gmail.com
For the fastest response, please include:
Premium Users: Within 24 hours (priority support)
Free Users: Within 48-72 hours
Note: Response times may be longer during weekends and holidays
How do I restore my Premium subscription on a new device?
Open Eyeness → Go to Settings → Tap "Restore Purchases" → Sign in with the same Apple ID used for the original purchase.
The app isn't sending me break reminders. What should I do?
1. Check that notifications are enabled in iPhone Settings → Notifications → Eyeness
2. Ensure "Do Not Disturb" isn't blocking notifications
3. Check the break reminder settings in the app
4. Try toggling notifications off and on again
How do I cancel my subscription?
Go to iPhone Settings → Tap your name → Subscriptions → Select Eyeness → Cancel Subscription. Note: Deleting the app does not cancel your subscription.
Can I export my eye wellness data?
Premium users can export data from the Insights tab. Tap the export icon and choose your preferred format (CSV or PDF).
Why isn't HealthKit syncing properly?
1. Check HealthKit permissions in iPhone Settings → Privacy & Security → Health → Eyeness
2. Ensure all required permissions are enabled
3. Force quit and restart the app
4. If issues persist, try reinstalling the app
We love hearing from our users! If you have ideas for new features or improvements, please email us with "Feature Request" in the subject line. While we can't implement every suggestion, we carefully consider all feedback.
We're currently working on fixing:
Join our user community:
💡 Pro Tip: Before contacting support, try updating to the latest version of Eyeness. Many issues are resolved in updates!
⚠️ Important: Eyeness is not a medical device. For urgent eye health concerns, contact your eye care professional immediately or visit your nearest emergency room.
For partnerships, press inquiries, or business-related questions, please email karoljaworsky@gmail.com with "Business Inquiry" in the subject line.
For legal matters, DMCA requests, or privacy concerns, please refer to our legal documentation or email karoljaworsky@gmail.com with "Legal" in the subject line.
Don't hesitate to reach out if you need assistance. Your success with Eyeness is our priority.
Support Email: karoljaworsky@gmail.com