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Support Information

Last Updated: June 20, 2025

🚨 Need Immediate Help?

For urgent issues affecting your access to KidSpend or critical bugs, please email us directly with "URGENT" in the subject line.

1. Contact Information

📧 Email Support

Primary Support: karoljaworsky@gmail.com

📋 Subject Line Guidelines

⏱️ Response Times

  • General Questions: Within 48 hours
  • Subscription Issues: Within 24 hours
  • Premium Users: Within 12 hours
  • Critical Bugs: Within 6 hours
  • Urgent Issues: Within 2 hours

2. Quick Help Resources

3. Frequently Asked Questions

Q: How do I cancel my Premium subscription?

A: To cancel your subscription:

  1. Open Settings on your iOS device
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Find KidSpend Premium
  5. Tap "Cancel Subscription"

Your subscription will remain active until the end of the current billing period.

Q: Can I export my expense data?

A: Yes! Premium subscribers can export their data in CSV format. Go to Settings → Export Data. The exported file includes all expenses, categories, and child information.

Q: Is my financial data secure?

A: Absolutely. All your expense data is stored locally on your device using Apple's secure SwiftData framework. We cannot access your financial information. Optional iCloud sync uses Apple's end-to-end encryption.

Q: Can I use KidSpend on multiple devices?

A: Yes! Premium subscribers can enable iCloud sync to keep their data synchronized across all their iOS devices. Free users can install the app on multiple devices, but data won't sync automatically.

Q: How do I add a child to my account?

A: Go to Settings → Children → "Add Child". You can add their name, birthday (optional), and photo. There's no limit to the number of children you can add.

Q: What's included in Premium?

A: Premium includes:

  • AI-powered spending insights
  • Unlimited custom categories
  • Data export (CSV/PDF)
  • iCloud sync across devices
  • Advanced analytics and charts
  • Receipt OCR text extraction
  • Priority customer support

4. Getting Help

📞 Best Ways to Get Support

  1. Email: karoljaworsky@gmail.com (Primary method)
  2. In-App: Settings → Contact Support (Coming soon)
  3. App Store: Leave a detailed review for public issues

📋 When Contacting Support, Please Include:

We're committed to providing excellent support and making KidSpend the best expense tracking app for families. Your feedback helps us improve!