Support Information
Last Updated: July 11th, 2025
We're here to help! Whether you have questions about using Rekolla, need technical assistance, or want to provide feedback, we offer several ways to get support.
How to Get Help
📧 Email Support
Primary Contact: karoljaworsky@gmail.com
Email us for any questions, issues, or feedback. Please include:
- Your device model and iOS version
- Rekolla app version
- Detailed description of the issue
- Screenshots if applicable
Response time: Within 24-48 hours
⚡ Priority Support for Premium Users
Premium subscribers receive priority support with faster response times and dedicated assistance.
Premium response time: Within 12-24 hours
📱 In-App Support
Access help directly within the Rekolla app:
- Open Rekolla
- Go to Profile tab
- Tap "Help & FAQ"
- Browse common questions or contact us
🍎 Apple App Store
For billing, subscription, or App Store related issues:
Before Contacting Support
To help us assist you more quickly, please try these steps first:
- Restart the app: Close and reopen Rekolla
- Check for updates: Ensure you have the latest version from the App Store
- Restart your device: Sometimes a simple restart resolves issues
- Check your internet connection: Some features require internet access
- Review our FAQ below: Your question might already be answered
Frequently Asked Questions
Q: How do I backup my memories?
A: Premium users can use automatic cloud backup. Free users can export their data from Profile → Backup & Export.
Q: Can I sync my memories across multiple devices?
A: Yes, this is a premium feature. Sign in with the same Apple ID on all devices to sync your memories.
Q: How do I cancel my subscription?
A: Go to iOS Settings → [Your Name] → Subscriptions → Rekolla → Cancel Subscription. You'll keep premium features until the end of your billing period.
Q: What happens to my memories if I delete the app?
A: Local memories will be deleted. Premium users with cloud backup can restore them by reinstalling the app. We recommend exporting your data first.
Q: How do I create custom categories?
A: Go to Profile → Custom Categories → tap the "+" button. You can create unlimited custom categories with a premium subscription.
Q: Can I share my memories with others?
A: Rekolla is designed for personal journaling. You can export individual memories or take screenshots to share specific content.
Q: Is my data secure?
A: Yes, we use industry-standard encryption to protect your data. Your memories are private and secure. Read our Privacy Policy for details.
Q: What file formats can I import?
A: You can add photos (JPEG, PNG), videos (MP4, MOV), and record voice notes directly in the app. Premium users get support for higher resolution media.
Technical Requirements
- iOS Version: iOS 14.0 or later
- Storage: At least 100MB free space recommended
- Internet: Required for cloud sync, backup, and some premium features
- Compatible Devices: iPhone and iPad
Feature Requests and Feedback
We love hearing from our users! If you have ideas for new features or improvements, please email us. While we can't implement every suggestion, we carefully consider all feedback.
Bug Reports
If you encounter a bug or unexpected behavior, please include:
- Step-by-step description of what you were doing
- What you expected to happen
- What actually happened
- Screenshots or screen recordings if possible
- Your device model and iOS version
App Store Reviews
Love Rekolla? We'd appreciate an App Store review! Having issues? Please contact us first so we can help resolve them.
Privacy and Data Requests
For privacy-related inquiries, data deletion requests, or GDPR/CCPA requests, please email us with "Privacy Request" in the subject line.
We're committed to providing excellent support and continuously improving Rekolla based on your feedback. Thank you for using our app!