Support Information

Last Updated: November 14, 2023

1. Contact Support

If you need assistance with Sparky, you can reach out to our support team through the following channels:

Email: karoljaworsky@gmail.com

Our support team typically responds within 24-48 hours.

2. Frequently Asked Questions

How do I create a new activity in Sparky?

To create a new activity, tap the "+" button on the main screen, then select "Add Activity." Fill in the details such as name, category, and target completion frequency, then tap "Save."

How does partner sync work?

Partner sync allows you to connect with another Sparky user to share activity completions. To use this feature, both users need to have a premium subscription. Go to the "More" tab, select "Partner Sync," and follow the instructions to generate or enter a partner code.

How do I restore my purchase?

If you need to restore your premium subscription, go to the "More" tab, select "Premium Features," and tap the "Restore Purchases" button. Make sure you're signed in with the same Apple ID that was used for the original purchase.

Can I export my data from Sparky?

Yes, Sparky allows you to export your activity data. Go to the "More" tab, select "Settings," then "Export Data." You can choose to export in CSV format, which can be opened in spreadsheet applications like Excel or Google Sheets.

How do I cancel my subscription?

To cancel your subscription, you need to do so through your Apple ID settings, not directly in the app. Go to your device's Settings app, tap your name, then "Subscriptions," find Sparky in the list, and tap "Cancel Subscription."

3. Troubleshooting

App Crashes or Freezes

Ensure your app is updated to the latest version from the App Store
Restart your device
Check that you have sufficient storage space on your device
If the issue persists, try uninstalling and reinstalling the app (note: ensure your data is backed up to iCloud first)

Data Sync Issues

Verify you're signed in to iCloud on your device
Check that iCloud Drive is enabled in your device settings
Ensure you have an active internet connection
Try toggling iCloud sync off and on in the app settings

Partner Sync Problems

Confirm both users have premium subscriptions
Ensure both users have the latest version of the app
Try generating a new partner code
Check that both devices have an active internet connection

4. System Requirements

Sparky requires the following:

iOS 15.0 or later for iPhone
macOS 12.0 or later for Mac
An active internet connection for cloud sync and partner features
An Apple ID for app installation and in-app purchases

5. Privacy and Security Information

Sparky takes your privacy seriously. All personal data is stored securely and transmitted using encryption. For detailed information about how we handle your data, please refer to our Privacy Policy.

6. Feedback and Feature Requests

We love hearing from our users! If you have suggestions for improvements or new features, please send them to karoljaworsky@gmail.com or use the feedback form in the app under More → Feedback.