We're here to help you get the most out of TimeSlip. Find answers to common questions, troubleshooting guides, and contact information below.
1. Contact Support
Primary Support Channels
- Email: karoljaworsky@gmail.com
- Response Time: Within 24 hours (faster for Pro users)
- Languages: English
- Hours: Monday-Friday, 9 AM - 6 PM PST
1.1 App Store Support
- Write a review with your issue on the App Store
- Use "Report a Problem" in your purchase history
- Contact Apple Support for billing and subscription issues
1.2 In-App Support
- Open TimeSlip → Settings → Support
- Use the "Send Feedback" option
- Include app version and device information automatically
2. Before Contacting Support
Quick Troubleshooting Steps
- Restart the app: Close TimeSlip completely and reopen
- Restart your device: Turn your iPhone/iPad off and on
- Update the app: Check the App Store for updates
- Check iOS version: TimeSlip requires iOS 15.0 or later
- Free up storage: Ensure at least 100MB free space
3. Frequently Asked Questions
Q: How do I upgrade to TimeSlip Pro?
A: Tap the "PRO" button in the top-right corner of the app, or go to Settings → Premium. Choose your preferred subscription plan and complete the purchase through the App Store.
Q: Can I cancel my Pro subscription?
A: Yes! Go to Settings → [Your Name] → Subscriptions on your device, find TimeSlip Pro, and tap Cancel. You'll retain Pro features until the end of your billing period.
Q: How does iCloud sync work?
A: iCloud sync (Pro feature) automatically backs up your time tracking data to your personal iCloud account. Enable it in Settings → iCloud Sync. Your data syncs across all your devices signed in with the same Apple ID.
Q: Why can I only see 7 days of history?
A: Free users have access to 7 days of time tracking history. Upgrade to Pro for unlimited history and access to all your past entries.
Q: How do I export my data?
A: Pro users can export data by going to Settings → Data Export. Choose CSV for spreadsheet format or PDF for formatted reports. Select your date range and categories to include.
Q: Can I customize categories?
A: Yes! Go to Settings → Manage Categories to create, edit, or delete custom categories. Choose icons, colors, and set category types (Core, Neutral, or Low-Value).
Q: How accurate are the AI insights?
A: AI insights are based on your actual time tracking data and become more accurate with more usage. They provide general productivity guidance but should be considered alongside your personal context and goals.
Q: Does TimeSlip work offline?
A: Yes! Core time tracking functions work completely offline. AI analysis and iCloud sync require an internet connection, but your local data is always accessible.
4. Common Issues and Solutions
4.1 Timer Issues
Timer stops unexpectedly:
- Check if Background App Refresh is enabled for TimeSlip
- Ensure Low Power Mode isn't preventing background activity
- Keep the app active or return to it periodically
Timer doesn't start:
- Select a category before starting the timer
- Check that no other timer is already running
- Restart the app if the issue persists
4.2 Sync Problems
iCloud sync not working:
- Verify you're signed in to iCloud on all devices
- Check that iCloud Drive is enabled in device settings
- Ensure adequate iCloud storage space
- Try turning sync off and on again in TimeSlip settings
Data not appearing on other devices:
- Wait a few minutes for sync to complete
- Check internet connectivity on both devices
- Force-close and reopen TimeSlip on both devices
4.3 Subscription Issues
Pro features not unlocked after purchase:
- Restart the app after completing purchase
- Go to Settings → Restore Purchases
- Check that payment was successful in your Apple ID account
- Contact Apple Support for billing issues
Can't access Pro features:
- Verify your subscription is still active in iOS Settings → Subscriptions
- Check that you're signed in with the correct Apple ID
- Restore purchases if switching devices
5. Feature Requests and Feedback
We Love Your Input!
Have an idea for improving TimeSlip? We welcome feature requests and feedback:
- Email: karoljaworsky@gmail.com
- App Store Reviews: Share your thoughts in a review
- In-App Feedback: Use the feedback option in Settings
When submitting feedback, please include:
- Detailed description of your suggestion
- Use case or problem it would solve
- Your current workflow and how it could be improved
6. Bug Reports
6.1 How to Report Bugs
Help us improve TimeSlip by reporting any issues you encounter:
Include the following information:
- Device model (e.g., iPhone 14 Pro, iPad Air)
- iOS version (e.g., iOS 17.2)
- TimeSlip version (found in Settings → About)
- Steps to reproduce the issue
- What you expected to happen vs. what actually happened
- Screenshots or screen recordings if applicable
6.2 Critical Issues
For urgent issues affecting app functionality:
- Email: karoljaworsky@gmail.com
- Subject line: "URGENT: [Brief description]"
- Response within 4 hours during business hours
7. Privacy and Data Concerns
7.1 Data Questions
For questions about data handling, privacy, or GDPR requests:
- Email: karoljaworsky@gmail.com
- Subject: Privacy Inquiry - [Your concern]
- Response time: Within 3 business days
7.2 Data Export and Deletion
- Export: Use in-app export feature (Pro) or contact support
- Deletion: Use in-app "Clear All Data" or contact support
- Account closure: Contact karoljaworsky@gmail.com
8. Business and Partnership Inquiries
Business Contacts
- General Business: karoljaworsky@gmail.com
9. Community and Resources
9.1 Online Resources
- User Guide: Available in-app under Settings → Help
- Video Tutorials: Coming soon
9.2 Social Media
- Updates: Follow for app updates and productivity tips
10. System Requirements
Minimum Requirements
- iOS: 15.0 or later
- Devices: iPhone 8 or later, iPad (6th generation) or later
- Storage: 50MB available space
- RAM: 2GB recommended
- Internet: Required for AI features and sync
Recommended for Best Experience
- iOS: Latest version
- Devices: iPhone 12 or later, iPad Air (4th gen) or later
- Storage: 200MB available space
- Internet: Wi-Fi or good cellular connection
11. Support Response Times
Expected Response Times
- General Support: Within 24 hours
- Pro User Support: Within 12 hours
- Bug Reports: Within 48 hours
- Feature Requests: Acknowledgment within 1 week
- Privacy Inquiries: Within 3 business days
- Urgent Issues: Within 4 hours (business hours)
Response times may be longer during holidays or high-volume periods.
Need More Help?
If you can't find the answer you're looking for, don't hesitate to reach out:
Primary Support: karoljaworsky@gmail.com
Include: Your question, device info, and any error messages
We're here to help! Our goal is to make TimeSlip work perfectly for your time tracking needs.
This support information is current as of January 2025. For the most up-to-date help resources, check the in-app support section.