💳 Tellie Subscription Terms

Premium bedtime story magic for your family

Last updated: January 2025

Available Subscription Plans

How Subscriptions Work

🔄 Auto-Renewal

• Automatic Billing: Your subscription automatically renews at the end of each billing period
• No Interruption: Ensures continuous access to premium features
• Easy Management: Cancel anytime through your Apple ID Account Settings
• Advance Notice: Apple sends renewal reminders before each billing cycle

💰 Billing & Payment

• Secure Processing: All payments processed securely through Apple's App Store
• Payment Methods: Use any payment method linked to your Apple ID
• Currency: Charged in your local currency
• Receipts: Apple provides email receipts for all transactions
• Family Sharing: Premium features can be shared with family members through Apple Family Sharing

🚫 Cancellation

• Cancel Anytime: No commitment or cancellation fees
• How to Cancel: Go to Settings → Apple ID → Subscriptions → Tellie → Cancel
• Access Until End: Continue using premium features until the current billing period ends
• Immediate Effect: Cancellation prevents future charges but doesn't affect current period
• Re-subscribe: Easily reactivate your subscription anytime

Free Trial Information

📱 Trial Terms (When Available)

• Trial Length: Varies by promotion (typically 3-7 days)
• Full Access: Complete premium features during trial
• Auto-Conversion: Automatically converts to paid subscription unless cancelled
• Cancel During Trial: Cancel anytime during trial to avoid charges
• One Per Customer: Free trials limited to one per Apple ID

Refund Policy

🔄 Apple's Refund Policy

All subscription purchases are processed through Apple's App Store and are subject to Apple's refund policy:

• Request Method: Contact Apple Support directly or use reportaproblem.apple.com
• Refund Criteria: Apple determines refund eligibility based on their policies
• Processing Time: Refunds typically processed within 3-5 business days
• Our Support: We're happy to help facilitate refund requests with Apple

🤝 Our Commitment

• Fair Treatment: We support reasonable refund requests
• Technical Issues: If our app causes problems, we'll help resolve them
• Satisfaction: Contact us if you're not happy with your experience

Subscription Benefits

✨ Premium Features

• Unlimited Stories: Generate as many bedtime stories as you want
• Voice Interaction: Let your child speak their story ideas
• Story Library: Save and organize unlimited stories
• Premium Themes: Access exclusive story themes and characters
• Advanced Customization: More detailed story personalization options
• Priority Support: Faster response times for customer support

👨‍👩‍👧‍👦 Family Features

• Multiple Profiles: Create profiles for different children
• Age-Appropriate Content: Stories automatically adjusted for each child's age
• Family Sharing: Share subscription with up to 6 family members
• Sync Across Devices: Access stories on all family devices

Fair Use Policy

📋 Usage Guidelines

• Personal Use: Subscriptions are for personal, non-commercial family use
• Account Sharing: Share only with immediate family members
• Story Generation: Reasonable limits may apply to prevent system abuse
• Content Guidelines: Use app responsibly and appropriately

Changes to Subscription Terms

📢 Notification of Changes

• Advance Notice: We'll notify you of any significant changes
• Grandfathering: Existing subscribers may keep current terms for their billing cycle
• Price Changes: Any price increases will be communicated in advance
• Continued Use: Using the app after changes means you accept new terms

Technical Requirements

📱 Device Compatibility

• iOS Version: Requires iOS 17.0 or later
• Internet Connection: Required for story generation and syncing
• Storage: Minimal storage required for saved stories
• Apple ID: Required for subscription management