🛟 Tellie Support
We're here to help make bedtime magical
Last updated: January 2025
Quick Help: Most questions can be answered instantly using our FAQ below. For personalized support, we respond to all emails within 24 hours.
Get Help Fast
📧 Email Support
Email: karoljaworsky@gmail.com
Response Time: Within 24 hours (usually much faster!)
Best For: Technical issues, billing questions, feature requests
- Include your device model and iOS version
- Describe what you were trying to do
- Attach screenshots if helpful
- Mention if you're a premium subscriber
📱 In-App Help
Location: Settings → Support & Help
Features: FAQ, troubleshooting guides, contact form
Best For: Quick answers while using the app
🍎 Apple Support
For: Subscription billing, App Store issues, refunds
Contact: Apple Support directly or reportaproblem.apple.com
Note: We're happy to help facilitate Apple support requests
Frequently Asked Questions
❓ How do I create my first story?
1. Open Tellie and tap "Start New Story"
2. Choose a theme or create custom story
3. Enter your child's name and age
4. Select story length (5, 10, or 15 minutes)
5. Tap "Begin Story" and let the magic happen!
💳 How do I upgrade to premium?
Tap the "Upgrade to Premium" button anywhere in the app, or go to Settings → Subscription. Choose your plan and complete the purchase through Apple's secure payment system.
🔄 How do I cancel my subscription?
1. Go to iPhone Settings → Apple ID (your name at top)
2. Tap "Subscriptions"
3. Find "Tellie" and tap it
4. Tap "Cancel Subscription"
5. Confirm cancellation
Note: You'll keep premium features until your current billing period ends.
🎙️ Voice input isn't working. What should I do?
1. Check that Tellie has microphone permission in Settings → Privacy → Microphone
2. Make sure you're in a quiet environment
3. Speak clearly and close to your device
4. Try restarting the app
5. If issues persist, contact support
📚 How do I save stories to my library?
During or after a story, tap the "Save Story" button. Saved stories appear in "My Book" tab where you can re-read, share, or delete them. Premium subscribers can save unlimited stories.
👨👩👧👦 Can I share my subscription with family?
Yes! If you have Apple Family Sharing enabled, your Tellie Premium subscription automatically works for up to 6 family members. Set up Family Sharing in Settings → Apple ID → Family Sharing.
🌐 Does Tellie work offline?
Tellie requires an internet connection to generate new stories using AI. However, saved stories in your library can be read offline anytime.
🔒 Is my child's data safe?
Absolutely! We're COPPA compliant and designed for children's safety. We don't collect personal information, don't share data with third parties, and all stories are private to your family. Read our Privacy Policy for full details.
📱 What devices does Tellie support?
Tellie requires iOS 17.0 or later and works on iPhone and iPad. We recommend iPhone 12 or newer for the best experience, especially for voice features.
💰 Can I get a refund?
Refunds are handled by Apple since all purchases go through the App Store. Contact Apple Support or visit reportaproblem.apple.com. We're happy to help facilitate refund requests if you're not satisfied.
Troubleshooting Common Issues
🔧 App Not Loading Stories
1. Check your internet connection
2. Force close and reopen the app
3. Restart your device
4. Update to the latest version of Tellie
5. If problem persists, contact support
🔊 Audio Issues
1. Check device volume and mute switch
2. Try using headphones
3. Close other audio apps
4. Restart the app
5. Check iOS audio settings
💳 Subscription Not Working
1. Go to Settings → Restore Purchases
2. Make sure you're signed into the correct Apple ID
3. Check your subscription status in iPhone Settings
4. Force close and reopen Tellie
5. Contact support if premium features still don't work
Feature Requests & Feedback
We Love Your Ideas! Tellie is constantly evolving based on user feedback. Share your suggestions and help shape the future of bedtime stories.
💡 How to Submit Ideas
- Email: karoljaworsky@gmail.com with subject "Feature Request"
- Include: Detailed description of your idea
- Context: How would this improve your family's experience?
- Priority: Is this a nice-to-have or essential feature?
🎯 Popular Requested Features
- Multiple child profiles in one account
- Story illustrations and animations
- Bedtime routine integration
- Story sharing with grandparents
- Offline story generation
- Custom character voices
Account & Data Management
🗑️ Delete Account
You can permanently delete your account and all data:
1. Go to Settings → Advanced → Delete Account
2. Read the warning carefully
3. Confirm deletion
4. All data is permanently removed within 24 hours
Warning: Account deletion is permanent and cannot be undone. All saved stories will be lost forever.
📤 Export Your Data
You can export your saved stories:
- Individual Stories: Tap share button on any saved story
- All Stories: Contact support for bulk export
- Formats: Text, PDF, or email
Privacy & Safety
🛡️ Child Safety Features
- Age-Appropriate Content: All stories are automatically filtered for appropriate content
- No Social Features: No chat, sharing, or interaction with other users
- Parental Controls: Parents can review and delete any saved stories
- Safe AI: Our AI is specifically trained for children's content
🔒 Data Protection
- Minimal Collection: We only collect what's necessary for the app to work
- No Selling: We never sell or share your data with third parties
- Secure Storage: All data is encrypted and securely stored
- Easy Deletion: Delete your account and data anytime
Technical Requirements
📱 System Requirements
- iOS: 17.0 or later
- Storage: 100MB free space recommended
- Internet: Required for story generation
- Microphone: Required for voice input (premium feature)
🔧 Recommended Devices
- Optimal: iPhone 12 or newer, iPad Air 4 or newer
- Good: iPhone X or newer, iPad 7th generation or newer
- Minimum: iPhone 8 or newer, iPad 6th generation or newer
Thank you for choosing Tellie! We're committed to providing the best bedtime story experience for your family. Don't hesitate to reach out – we love hearing from our users!