Support & Help Center
Need Help? We're Here for You
Get assistance with Prepair through the following channels:
Email Support
Response Time: 2-3 business days
Premium Users: Priority response within 24 hours
Quick Links
Getting Started
Creating Your Account
- Download Prepair from the Apple App Store
- Open the app and tap "Get Started"
- Enter your email address and create a password
- Complete the onboarding questionnaire
- Start practicing interviews!
Setting Up Your Profile
A complete profile helps us personalize your experience:
- Basic Info: Name, current role, company
- Experience: Years of experience, career level
- Goals: Target role and industry
- Skills: Technical and soft skills
- History: Work experience and education
Go to Profile → Edit Profile to complete your information.
Your First Interview Practice
- Go to the Practice tab
- Choose an interview type (Smart Interview, Professional, Video, etc.)
- Select your target role and difficulty
- Grant microphone permission when prompted
- Answer the questions naturally
- Review your feedback and score
Account & Login Issues
Can't Log In?
Solution:
- Verify your email and password are correct
- Try the "Forgot Password" option
- Check your spam folder for the password reset email
- Ensure you have an active internet connection
- Update to the latest version of the app
Forgot Your Password?
- Tap "Forgot Password" on the login screen
- Enter your email address
- Check your email for a password reset link
- Click the link and create a new password
- Log in with your new password
Want to Delete Your Account?
Steps:
- Go to Settings → Profile
- Scroll to the bottom
- Tap "Delete Account"
- Confirm deletion
Warning: This action is permanent. All your data, including interview history, will be deleted within 30 days and cannot be recovered.
Alternatively, email karoljaworsky@gmail.com to request account deletion.
Subscription & Billing
Subscription Plans
- Free: 5 interviews/month, basic features
- Premium Monthly: $19.99/month
- Premium Quarterly: $49.99/quarter (Save 17%)
- Premium Annual: $149.99/year (Save 38%)
How to Subscribe
- Tap Upgrade to Premium in the app
- Choose your preferred plan
- Confirm with Face ID/Touch ID or password
- Start using premium features immediately
Managing Your Subscription
To cancel or modify:
- Open iOS Settings
- Tap your name at the top
- Tap Subscriptions
- Select Prepair Premium
- Choose "Cancel Subscription" or change plan
Requesting a Refund
Refunds are handled by Apple:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find your Prepair purchase
- Select "Report a Problem"
- Choose refund reason and submit
For subscription issues, contact us at karoljaworsky@gmail.com
Billing Problems
If you're having payment issues:
- Verify your payment method in App Store settings
- Ensure you have sufficient funds
- Check if your card is expired
- Contact Apple Support for payment failures
- Email us at karoljaworsky@gmail.com for subscription status issues
Technical Problems
App Crashes or Freezes
Try these fixes:
- Force close the app and reopen it
- Restart your device
- Update to the latest version from the App Store
- Free up storage space on your device
- If problem persists, email us with device model and iOS version
Microphone Not Working
- Go to iOS Settings → Privacy → Microphone
- Find Prepair and toggle it ON
- Restart the app
- Test with a practice interview
Camera Not Working (Video Interviews)
- Go to iOS Settings → Privacy → Camera
- Find Prepair and toggle it ON
- Restart the app
- Try video interview mode again
Audio Playback Issues
- Check device volume settings
- Ensure Bluetooth devices aren't interfering
- Try using headphones
- Restart the app
- Check that Silent/Ring switch is not on silent
Slow Performance
- Close other apps running in the background
- Free up device storage (need at least 1GB free)
- Check internet connection speed
- Update to the latest iOS version
- Reinstall the app as a last resort
Feature Questions
Interview Types Explained
- Smart Interview: Quick, conversational practice with instant feedback
- Professional Interview: Formal interview with customizable difficulty
- Video Interview: Practice with camera recording for body language feedback
- Natural Interview: Casual, flowing conversation style
How Scoring Works
Your interview performance is scored based on:
- Content Quality: Relevance, depth, and accuracy of answers
- Communication: Clarity, structure (STAR method), and coherence
- Confidence: Speech patterns, pace, filler word usage
- Relevance: How well you addressed the question
Understanding Feedback
After each interview, you receive:
- Overall Score: 0-100 rating of your performance
- Key Strengths: What you did well
- Areas for Improvement: Specific suggestions
- Better Approach: Alternative answers for some questions
Career Coach Feature
Get personalized career advice:
- Ask questions about career transitions, salary, networking, etc.
- Toggle "Use My Profile Info" for personalized advice
- Have back-and-forth conversations (up to 50 messages)
- View past conversations in Recent Sessions
Privacy & Data
What Data We Collect
We collect:
- Account information (email, password)
- Profile data you provide
- Interview responses and recordings (with permission)
- Usage analytics and performance metrics
See our full Privacy Policy for details.
Third-Party Services
We use these trusted services:
- Grok AI: Interview questions and coaching
- AssemblyAI: Speech-to-text conversion
- Google Gemini TTS: Voice synthesis
- Google Nano Banana CV: Headshot generation
- Supabase: Authentication and data storage
- RevenueCat: Subscription management
How to Export Your Data
- Email karoljaworsky@gmail.com
- Subject: "Data Export Request"
- We'll provide your data within 30 days
- Data will be in JSON or CSV format
How to Delete Your Data
- Individual Sessions: Swipe left on any interview → Delete
- All Data: Settings → Profile → Delete Account
- Data permanently deleted within 30 days
Frequently Asked Questions
Is Prepair available on Android?
Currently, Prepair is only available for iOS devices. Android support is planned for the future.
Can I use Prepair offline?
Premium users can download interview questions for offline practice. However, scoring, feedback, and Career Coach require an internet connection.
How accurate is the interview feedback?
Our feedback is powered by advanced models. However, it should be used as a practice tool, not as definitive career advice. Always verify important information with qualified professionals.
Can I practice in languages other than English?
Yes! Prepair supports 30+ languages. Select your language in Settings → Preferences → Language.
Are my interview recordings stored?
Recordings are stored locally on your device. If you enable backup, they're securely stored in cloud storage. You can delete recordings anytime.
Will using Prepair guarantee I get a job?
No. Prepair is a practice tool to improve your interview skills. Job outcomes depend on many factors including qualifications, market conditions, and employer preferences.
Can I share my account with others?
No. Each user must have their own account. Account sharing violates our Terms of Service and may result in suspension.
How do I report a bug?
Email karoljaworsky@gmail.com with:
- Description of the problem
- Steps to reproduce
- Device model and iOS version
- Screenshots if applicable
Still Need Help?
Contact Support
Email: karoljaworsky@gmail.com
Response Time:
- General inquiries: 2-3 business days
- Premium users: 24 hours (priority support)
- Critical issues: Within 24 hours for all users
When contacting us, please include:
- Your registered email address
- Device model and iOS version
- App version (Settings → About)
- Detailed description of your issue
- Screenshots or screen recordings if applicable
Email Support Now
Additional Resources
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