Last Updated: June 20, 2025
Support Hours: Monday-Friday, 9 AM - 6 PM EST
Support Hours: Monday-Friday, 9 AM - 6 PM EST
Welcome to TaskClan Support! We're here to help you and your family get the most out of our family task management app. Whether you're having technical issues, need help with features, or have questions about your subscription, we're ready to assist.
1. Contact Methods
Email Support
karoljaworsky@gmail.com
Response time: 24-48 hours
Best for: Detailed issues, account problems, billing questions
Premium Support
Priority Email
Response time: 12-24 hours
Available for: TaskClan Premium subscribers
2. Before Contacting Support
Quick Troubleshooting
- Restart the App: Close TaskClan completely and reopen it
- Check iOS Version: Ensure you have the latest iOS version
- Update TaskClan: Check the App Store for app updates
- Restart Device: Sometimes a simple restart fixes issues
- Check Storage: Ensure you have enough device storage
Information to Include
- Your iOS device model and version
- TaskClan app version (found in Settings)
- Detailed description of the issue
- Steps you've already tried
- Screenshots or screen recordings if helpful
- Your Apple ID (for subscription issues)
3. Common Issues & Solutions
Q: My family data disappeared. How do I get it back?
A: TaskClan stores data locally on your device. Check if you have an iCloud backup you can restore from. If you recently deleted the app, your data may be recoverable. Contact support immediately for assistance.
Q: I can't add more family members. What's wrong?
A: Free accounts are limited to 3 family members. If you've reached this limit, consider upgrading to Premium for unlimited family members. Check your current family size in the Profile section.
Q: My subscription isn't working. How do I fix it?
A: First, check your subscription status in iOS Settings > [Your Name] > Subscriptions. If it shows active but TaskClan doesn't recognize it, try signing out and back into your Apple ID, then restart the app.
Q: Tasks aren't saving or XP isn't being awarded.
A: This usually indicates a data saving issue. Make sure you have sufficient device storage and that TaskClan has necessary permissions. Try force-closing and reopening the app.
Q: How do I cancel my Premium subscription?
A: Go to iOS Settings > [Your Name] > Subscriptions > TaskClan > Cancel Subscription. Your Premium features will remain active until the current billing period ends.
Q: Can I get a refund for my subscription?
A: Refunds are handled by Apple, not TaskClan. Visit reportaproblem.apple.com or contact Apple Support directly. Refunds are subject to Apple's refund policy.
4. Feature Support
Getting Started
- Family Setup: How to add family members and assign roles
- Task Creation: Creating custom tasks and assigning XP values
- Gamification: Understanding XP, levels, and achievements
- Duels: Setting up family competitions and challenges
Premium Features
- Photo Verification: Adding photos to task completions
- Advanced Analytics: Understanding family productivity reports
- Unlimited Usage: Managing larger families and more tasks
- Export Features: Sharing achievements and progress
5. Account & Data Support
Account Management
- Profile Updates: Changing names, avatars, and roles
- Family Management: Adding, removing, or editing family members
- Data Export: Backing up your family's progress
- Account Deletion: Permanently removing your TaskClan account
Privacy & Security
- Data Location: Understanding local vs. cloud storage
- Privacy Settings: Controlling data sharing and permissions
- Child Safety: Protecting children's information and privacy
- Sign in with Apple: Using Apple's secure authentication
6. Billing & Subscription Support
Subscription Issues
- Premium Not Working: Troubleshooting subscription recognition
- Billing Questions: Understanding charges and billing cycles
- Family Sharing: Setting up shared Premium subscriptions
- Cancellation: How to cancel and what happens after
Apple Store Issues
- Payment Problems: Failed purchases or payment method issues
- Refund Requests: How to request refunds through Apple
- Subscription Management: Changing plans or updating payment info
- App Store Errors: Resolving download or update issues
7. Technical Support
Performance Issues
- App Crashes: Troubleshooting stability problems
- Slow Performance: Optimizing app speed and responsiveness
- Sync Issues: Ensuring data consistency across features
- Memory Problems: Managing app storage and data usage
Device Compatibility
- iOS Requirements: Minimum system requirements
- Device Support: Compatible iPhone and iPad models
- Feature Availability: What works on different devices
- Update Issues: Resolving app or iOS update problems
8. Response Times & Priorities
Support Response Times
- Critical Issues (Data Loss, App Won't Start): 12-24 hours
- Premium Subscriber Issues: 12-24 hours
- General Support Questions: 24-48 hours
- Feature Requests & Suggestions: 48-72 hours
- Billing/Subscription (Apple-related): Redirect to Apple Support
Priority Support
- TaskClan Premium subscribers receive priority support
- Critical issues affecting app functionality are prioritized
- Data loss or corruption issues receive immediate attention
- We aim to respond to all inquiries within 48 hours maximum
9. Feedback & Suggestions
We Want to Hear From You
- Feature Requests: Ideas for new TaskClan features
- Bug Reports: Issues you've discovered in the app
- User Experience: Feedback on app design and usability
- Family Stories: How TaskClan has helped your family
How to Provide Feedback
- Email us with "Feedback" in the subject line
- Include specific details about your suggestion
- Describe how the feature would help your family
- We read every piece of feedback and consider it for future updates
📧 Contact TaskClan Support
Email: karoljaworsky@gmail.com
Subject Line Format: [Issue Type] - Brief Description
Examples:
- "[Technical] - App crashes when adding tasks"
- "[Premium] - Subscription not recognized"
- "[Feedback] - Suggestion for new reward system"
- "[Account] - Need help deleting family member"
Response Commitment: We respond to all support emails within 48 hours, with Premium subscribers receiving priority response within 24 hours.