When contacting support, please include your device model, iOS version, and a description of the issue. Screenshots are always helpful.
Frequently Asked Questions
You can cancel your subscription through your Apple ID settings:
Open Settings on your iPhone or iPad.
Tap your name (Apple ID) at the top of the screen.
Tap Subscriptions.
Find and tap Butter+.
Tap Cancel Subscription and confirm.
Your Butter+ features will remain active until the end of your current billing period. Please note that deleting the app does not cancel your subscription.
If you have reinstalled Butter or switched to a new device, your subscription should restore automatically when you sign in with the same Apple ID. If it does not:
Open Butter and navigate to Settings (profile tab).
Tap Restore Purchases.
Make sure you are signed in with the Apple ID used for the original purchase.
You can update your dietary preferences at any time:
Open Butter and go to the Profile tab.
Tap Settings.
Under Preferences, you can update your dietary restrictions, ingredient dislikes, skill level, kitchen equipment, and serving size.
Changes take effect immediately and will be reflected in your next recipe generation.
If a recipe fails to generate, try the following steps:
Check your internet connection. Recipe generation requires an active internet connection since it uses cloud-based AI.
Try again. Temporary server issues can occasionally cause failures. Wait a moment and try generating the recipe again.
Restart the app. Close Butter completely and reopen it.
Check your weekly limit. Free-tier users are limited to 5 recipes per week. If you have reached your limit, you can wait for the weekly reset or upgrade to Butter+.
Update the app. Make sure you are running the latest version of Butter from the App Store.
If none of these steps resolve the issue, please contact us with details about the error you are seeing.
If you are experiencing general issues with Butter, try these troubleshooting steps:
Force-close and reopen the app.
Restart your device.
Update Butter to the latest version from the App Store.
Update iOS to the latest version (Settings > General > Software Update).
Check available storage. Butter needs sufficient storage for local data. Go to Settings > General > iPhone Storage to check.
Reinstall the app. Delete and reinstall Butter from the App Store. Your subscription and account data will be preserved; local recipe history may need to be re-synced if you have an account.
If the problem continues after trying all of the above, please reach out to us at karoljaworsky@gmail.com with a description of the issue, your device model, and iOS version.
If you wish to delete your account and all associated data:
Open Butter and go to the Profile tab.
Tap Settings.
Scroll down and tap Delete Account.
Confirm the deletion.
This will remove your account and server-side data. Local data on your device will be cleared when you delete the app. If you have an active subscription, please cancel it separately through your Apple ID settings before deleting your account.
Select Request a Refund and follow the instructions.
Refund eligibility and approval are at Apple's sole discretion.
Yes. Butter works fully without an account. You can generate recipes, manage your pantry, and track your cooking history without signing in. Creating an account (via Apple Sign-In or Google Sign-In) is optional and is only needed if you want to sync data across multiple devices or back up your data to the cloud.